Privacy Policy

  1. Introduction

REacquire Pty Ltd ABN 82 679 611 600 is a real estate service based on the Gold Coast, Australia providing commercial and residential property sales, property management and leasing services. We are committed to protecting information provided to us, or obtained by us, through our websites, services or through third parties that are associated with our business. We are bound by the Australian Privacy Principles contained in the Privacy Act 1988 (Cth).

This Policy outlines how we collect, use, disclose and protect personal information.  It should be read together with any terms and conditions governing your use of our website and any location specific legal notice. By using our website or providing us with personal information, you consent to our collection, use and disclosure of your personal information in accordance with this Policy and any other arrangements that apply between us.

  1. Information We Collect

We may collect the following types of personal information:

  • your name and contact details (e.g. email address, telephone number, residential address);
  • if you are entering into a contract, lease or other transaction, or if you are applying for a career with us – we may collect information to identify you (e.g. date of birth, government identification), your previous addresses, you employment and financial details (e.g. profession, position held, bank account and payment information);
  • household details (e.g. number of people living at a household and their ages);
  • records of your communications and interactions with us;
  • details/history of purchases, preferences, interests and behaviour relating to the nature of our business;
  • details of visits made to our website (e.g. the volume of traffic received, the internet protocol (IP address and location of the device connecting to the site);
  • publicly available information (e.g. information that we may find online from publicly available sources); or
  • any other personal information that may be required in order to facilitate your dealings with us.
  1. How We Collect Information

Usually, we will collect personal information directly from you, but from time to time we may collect it indirectly via a third party associated with our business. We may collect personal information from you when you:

  • contact us (online, by phone, email, or on social media), provide your personal information to us or request information or services from us;
  • express interest in our services;
  • complete an enquiry form on our website;
  • attend an open home or property inspection, or other event hosted by us;
  • visit our website or mobile app, or that of an associated party;
  • have previously provided personal information to a third party (including another agency), and by an individual or entity becoming associated with us, your personal information is provided to us
  • participate in a promotion, competition or survey; or
  • post a review/comment on our Google My Business, website or social media page.

We may also collect personal information from third parties, with whom you have dealings, such as:

  • agencies, associated parties or online platforms such as realestate.com.au through which you have submitted an enquiry or completed a form;
  • credit, law enforcement or government agencies;
  • your employer;
  • your representatives (accountants, solicitors, advisers etc.)
  1. How We Use Your Information

We use the information we collect for the following purposes:

  • to provide services or information to you, as requested by you;
  • to answer your enquiries or respond to complaints (submitted online or by email or phone);
  • to identify services or property or other promotions that may be of interest to you, and notify you about them;
  • to operate, protect, improve and optimise our website, business and our users’ experience, such as to perform analytics, conduct research and for advertising and marketing;
  • to conduct business functions where third parties require access to information (contractors or other service providers such as a marketing agency);
  • to adequately maintain records required by us and our associated third parties (contractors, property agents etc);
  • where an individual or entity severs their relationship with us (i.e. an agent) and is entitled to export their database (which may contain your personal information);
  • to comply with our legal obligations and enforce our agreements with third parties; or
  • to consider your employment application.
  1. Disclosure of Your Information

We do not sell your personal information. However, we may share it with:

  • technology services: IT administrators, technical support, data entry and web hosting service providers, cloud service providers, and payment and debt collectors;
  • communication, marketing and advertising providers;
  • administrative services: courier and mailing service providers and utility providers;
  • professional services: accountants, solicitors, business advisors, analysts and other consultants, contractors, real estate agents and franchisees;
  • our related bodies corporate within Australia;
  • anyone to whom our assets or businesses (or any part of them) are transferred;
  • specific third parties authorised by you to receive information held by us; and/or
  • other persons, including government agencies, regulatory bodies and law enforcement agencies, or as required, authorised or permitted by law.
  1. Data Security

We retain your personal information both electronically and in hard copy form within our office/s and through the service providers that we utilise. We take reasonable steps to ensure the protection of your personal information against any unauthorised use including:

  • company security standards, policies and procedures;
  • our data storage providers must comply with appropriate security standards;
  • restricted on-premise access to databases/hard-copy personal information;
  • password controlled access to databases;
  • employees and associated parties are contractually obligated to protect personal information and adhere to security standards, policies and procedures; and
  • reasonable measures to de-identify or securely destroy personal information that is no longer needed.
  1. Your Rights and Choices

If you have a concern or complaint regarding this Policy or the use of your personal information, please contact us using our details below. We will investigate the complaint and provide a response as soon as reasonably practicable.

If you think that we have failed to resolve the complaint satisfactorily, we will provide you with information about the further steps you can take.

You may also submit a complaint to the Office of the Australian Information Commissioner (OAIC) at:

GPO Box 5288 Sydney NSW 2001

Telephone: 1300 363 992
Email: [email protected]
Website: www.oaic.gov.au

  1. Cookies and Tracking Technologies

We use cookies and tracking technologies to enhance website functionality and gather analytics. You can manage your cookie preferences through your browser settings.

  1. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices and encourage you to review their privacy policies.

  1. Changes to This Privacy Policy

Reacquire Pty Ltd may update this Privacy Policy from time to time. Any changes will be posted on this page with the revised effective date.

  1. Contact Us

For further information about this Policy or our privacy practices, or to access or correct your personal information, or to make a complaint, please contact us using the details set out below:

Attention: Michael Hajduk

Email: [email protected]
Post: 13 Coomera crt
Helensvale QLD 4218
Telephone: 0461 430 650

This Policy was last updated on 2 December 2024.